SHIPMENT OPTIONS

Option 1: Collection: Here you can arrange collection with your own courier. Please note collection can only be arranged once you get notification that your order is ready and been paid for. Courier needs to show order number and your full details on collection so we can ensure that the correct shipment is being collected. We are not held liable for any damages or leaks due to purchaser’s courier. We strongly advise to use road freight option to courier your package.

Option 2: Overnight / 3 Day Delivery: Steam Masters charges a flat rate of R180 up to 25kg in weight and dimensions of the package on deliveries. There will be times that this does not apply if the order dimensions and weight is over 25kgs. We will notify you if this is the case and send through a quote on shipping.  Please note this applies for Monday to Thursday orders. Orders leaving on Fridays will only usually arrive on Monday as we do not do weekend delivery. We currently use The Courier Guy Road Freight Option. This is the safest method of shipping considering the products we wholesale. Please allow 1 to 3 days from time of shipping to receive your order. A tracking number will be sent to you to track your parcel. Any changes made by client direct with The Courier Guy without Steam Masters knowledge could impose additional costs to courier fee.

INSPECTION ON DELIVERY

We ask you to inspect the shipment carefully when it arrives with the courier for any damages to packaging. If there are any issues to the packaging please contact us directly and comment on waybill. If no contact is made and no comment is written on the courier waybill it would be regarded as you have received the package in good order.